Building Management Roles and Responsibilities Overview

The BM is responsible for overseeing the physical operations of the building and managing day-to-day maintenance

Reporting

• Reports directly to the SC and SM, providing regular updates on building operations, maintenance issues, and current projects

Daily Inspections and Routine Maintenance

• Conducts daily inspections of common areas, fire stairs, car parks, exterior, and mailbox areas using the Daily Routine Schedule.
• Logs issues (e.g., lighting, rubbish, damage, safety hazards) in the Building Works Required Document to ensure that issues are tracked and resolved

Issue Management and Contractor Oversight

• Coordinates repairs and maintenance, liaising with contractors to ensure timely resolution of building issues
• Ensures contractors adhere to safety and quality standards, and approves maintenance work before payments are made
• Ensures a preventative maintenance system for assets is enacted

AGMs and Meetings

• Attends AGMs and committee meetings alongside the Strata Manager
• Reports on the operational state of the building and provides input on agenda items

Security and Emergency Response

• Monitors CCTV systems and oversees building security
• Responds to incidents such as unauthorized entry, alarms, and emergencies, working closely with security staff and the police.
• Verifies identity and follows emergency access procedures for law enforcement

Maintenance of Building Systems and Equipment

• Manages the maintenance of a building’s assets including elevators, fire safety systems, security, and air-conditioning systems
• Schedules routine inspections and repairs with contractors

Sustainability and Efficiency Improvements

• Identifies areas to improve operational efficiency and sustainability, implementing practices to reduce costs and enhance the life expectancy of building assets (e.g. energy management, waste reduction)

Records and Documentation

• Maintains up-to-date records on maintenance logs, work orders, vendor contracts, and financial records related to building operations

Maintenance and Repairs

• Handles daily maintenance tasks and identifies any repair needs promptly, ensuring the building is well-maintained.

Budgeting and Financials

• Reviews the proposed budget and provides input on maintenance costs
• Assist in the approval process of invoices for payment in line with the building’s financial plan

Incident Management

• Takes immediate action during emergencies, ensuring that any incidents are managed effectively and efficiently
• Normally provides a 24 hour Emergency response system to the OC

Legal and Compliance

• Enforces building by-laws on-site, addresses tenant issues, and ensures compliance with building regulations

Meetings and Reporting

• Reports on building operations through regular reporting and provides updates at meetings, keeping the SC and SM informed

Long-Term Projects

Coordinates contractors and manages the practical aspects of long-term capital works or major projects, ensuring they are completed on time and within budget

Emergency Access, Security, and Protocols

• BMs manage emergency access, ensure police verification for warrants, handle forcible entry with prior notice, respond to urgent incidents including medical emergencies, equipment failures, coordinate fire drills, and ensure compliance with WHS safety guidelines

 Technology and Building Management Systems

• At BMA, we utilise advanced technology, including Buildinglink, MYBOS, BuildingManager.com, Office 365, and SharePoint, to efficiently manage building operations, track maintenance, streamline communication, and ensure secure, accurate task reporting

Conclusion

As a leading building management company, Building Management Australia (BMA) provides expert support in all aspects of building management, ensuring optimal operations of the building. By adhering to BMA’s Operational Procedure and leveraging cutting-edge technologies, we ensure that our clients receive a consistent, high-quality service.

Our team works collaboratively with owners, residents, and contractors to maintain and improve the building environment, ensuring the highest standards of safety, efficiency, and sustainability.